HandsThatCare HomeCare
Effective Date: April 1, 2026
At HandsThatCare HomeCare, we are committed to protecting the privacy and confidentiality of every client, family member, caregiver, and visitor who interacts with us. We collect only the information necessary to provide safe, high‑quality home care services, and we handle all personal data with the highest level of care and responsibility.
Information We Collect We may collect personal information such as names, contact details, health‑related information, service preferences, and emergency contacts. This information is gathered only to deliver care, coordinate services, and maintain accurate records.
How We Use Your Information We use personal information to:
- Provide and manage home care services
- Communicate with clients and families
- Maintain accurate administrative and billing records
- Meet legal, regulatory, and safety requirements
We do not sell, trade, or share personal information with third parties unless required by law or with your explicit consent.
Data Protection & Confidentiality We follow strict confidentiality practices and take reasonable steps to protect all personal information from unauthorized access, loss, or misuse. Only authorized team members involved in your care or administrative support may access your information.
Your Rights Clients and authorized representatives have the right to:
- Access their personal information
- Request corrections to inaccurate information
- Ask how their information is being used
- Withdraw consent where applicable
Third‑Party Services If we use trusted third‑party providers (such as billing systems or scheduling software), they are required to protect your information and use it only for the services they support.
Updates to This Policy We may update this Privacy Policy as needed to reflect changes in our services or legal requirements. Any updates will be posted on our website or provided upon request.
Contact Us If you have questions about this Privacy Policy or how your information is handled, please contact:
HandsThatCare Homecare: Trunkline +1 604.497.1001 Email: info@handsthatcare.ca Office: #105A – 14914 104 Ave., Surrey BC V3R 1M7